Since 2012 Tailored Plumbing and Heating (UK) Ltd has been providing a unique bespoke plumbing and gas heating service to the Greater London area. We cater to individuals and we attribute our success to our excellent customer services which is second to none. Our values are based on.

Passion – We are passionate about everything that we do. Taking pride in ones work is a passion to which all of our engineers project. This is illustrated by our 100% customer service satisfaction surveys year after year. We pride ourselves on our extensive experience in order to provide our customers with the best heating/plumbing solution catered to suit them.

Integrity – We develop and deliver our services with full transparency and openness in all of our actions. Our prices are extremely competitive in the market and our approach during and post completion of work is ethically to take accountability for all of our actions and services. The price you are quoted is the price you will pay.

Our Quality Management System is consistent with ISO 9001:2015. Its purpose is to:

• Ensure we act on the feedback from our clients and others that we engage with
• Continually improve the services we provide
• Remain compliant to all legislative & regulatory requirements
• Ensure that those we engage with have a positive experience

We do this by always looking for opportunities to improve then setting SMART objectives to maximise our strengths and minimise risk.

We all have a responsibility to ensure that our clients receive a quality service and to demonstrate a high level of competence always. The Company’s services and systems are designed, engineered and managed to exceed our client’s expectations through the simplest and most cost effective means possible.

We are committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties. Our Quality Policy is communicated to all staff within the Company.

Senior Management will investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our customers’ expectations.

Managing Director

February 2020